Customer On-boarding and Client Lifecycle Management

Know Your Customer

Anti-Money Laundering and Regulatory Surety Delivered with 99H CLM

The end to end data management and workflow platform for client onboarding and client lifecycle management. By providing a single source of clean, consolidated data across the enterprise, 99H CLM has been specifically designed to adapt to a firm’s individual and constantly changing business requirements. It is proven to reduce operating costs and deliver operational excellence by harmonising multiple internal systems, accelerating client onboarding times and transforming the overall customer experience.

customer lifecycle management

A complete end-to-end solution for onboarding and managing client and entity data View the modules here:

Kyc

Know your Customer

Credit and legal

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SSI

Standing Settlement Instructions

Data Integration

Legal Entity Manager

Consultancy Services

Designed with your Business in Mind

Your business exists in a heavily regulated environment, which is rapidly evolving with a steady stream of new regulations requiring implementation. Therefore you need a data management solution that is proven in this environment and can respond and adapt with you.

99H CLM fits this requirement: It has a highly flexible data model and business rules engine that can be configured by you to add new data fields and rules when they are needed; allowing you to comply with new classification requirements, new regulatory requirements and to support the changes in your business as it grows.

Financial firms are often managing complex business relationships and are striving to provide their clients with a professional and enjoyable experience in all their interactions. 99H CLM is designed to support the needs of front, middle and back office to deliver a positive client experience:

  • Its configurable workflow with key point notifications and flexible integration means that it can provide sales with the visibility and speed they require, without having to introduce yet another system into their already complex trading architecture.
  • The intuitive UI design, interactive business rules and workflow will support your back office operational staff with their tasks; leading to and ensuring a proficient process for your clients by removing the multiple touch points and delays that frustrate them.
  • Integrates with data sources to reduce manual data entry and speed up data acquisition times.
  • The powerful business rules engine and auditing functionality provides Risk and Compliance teams with the assurance that the configured rules are enforcing their KYC and AML policies, and that these are being consistently applied throughout the whole client engagement processes.
business design

Coverage for financial institutions may be domestic, cross-jurisdictional or global, and involves a range of markets from cash equities, commodities, FX and derivatives. A system such as 99H CLM is therefore needed to understand the correct set of regulatory regimes required, and that can comply with and be configured to cover the relevant requirements under MiFID, DFA, EMIR, MAS etc.

Why Choose 99H

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Quality Client Data

The essential ingredient – Quality data is the life blood of every successful organisation and 99H CLM delivers exactly this. Unlike many onboarding tools which mimic paper based workflows, 99H is first and foremost a data management platform. Helping you master your data, it can be quickly configured to match specific business models and contains legal entity focused information with task and audit data. This delivers many benefits as users will have a complete, single view of each client; together with fast and efficient access to a powerful, detailed data set that can be accurately mined to enable insightful, and forward thinking business decisions.

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Tailored to Fit Your Business

99H CLM is a modern, flexible platform, which can be precisely tailored to suit specific business needs. Deployed as a complete, end-to-end solution, it can also interface with a broad range of internal systems; plugging in at the appropriate points for KYC (know your customer), AML (anti-money laundering) and regulatory compliance; to receive and distribute client data and other relevant information throughout a firm. In some cases, 99h acts as a pure integration layer tool, providing improved connectivity to internal or external data sources (99H Connectivity). The configurable workflows can be designed to suit individual team structures and task flows.

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Consistent, Audited Policy Enforcement

In an increasingly regulated world, all financial firms need a data management solution proven to deliver. 99H is powerful business rules engine ensures that Risk and Compliance teams are able to consistently enforce KYC and AML risk policies throughout the entire client engagement process and beyond. The highly flexible data model also means it can be easily configured to add new data fields and rules, whenever necessary. This enables firms to very quickly comply with new classification requirements, respond to evolving regulatory demands and to scale seamlessly in line with changing business needs, whilst ensuring that there is a complete audited record of consistently applied policies in the event it is required by the regulator.

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Automated Data Sourcing

Increasing regulatory pressures means that many financial firms are turning to external data vendors to improve their entity data quality and reduce manual effort in their operations. 99H CLM already has connections to many industry data providers including LexisNexis® Bridger Insight® XG, DTCC Omgeo ALERT, Thomson Reuters Verified Entity Data as a Service, Dun & Bradstreet and Bureau Van Dijk, and is adding more all the time. Our extensive platform capabilities ensure all data brought in from external providers or through user entry is fully recorded with provenance, and this data is always run through predefined business rules to ensure quality and adherence to all internal policies.

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Transforming the Client Experience

99H CLM is an end-to-end onboarding platform that brings together the front, middle and back office, and removes internal bottlenecks. The interactive business rules, workflow notifications and integration capabilities provides fast feedback and transparency of what is required from the client’s perspective; improving communications and reducing touch points. This enables firms to focus and build on their client relationships. Using the platform to automate sourcing and verification tasks delivers increased speed, enabling the company to execute business more quickly.

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Global Coverage – Across Jurisdictions and Asset Classes

Coverage for financial institutions spans domestic, cross-jurisdictional and global territories. Typically this includes a range of markets from cash equities, commodities, FX and derivatives. Irrespective of geography, jurisdiction or asset class, 99H CLM delivers the appropriate consistent rule application that enables the financial institution to comply with current, or emerging regulatory requirements including MiFIDII, DFA, FATCA, EMIR, AMLDIV, MAS etc.

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Successful Project Delivery

Every client is unique and all our users are 100% reference-able. Every project has been delivered on time and within budget. Our in-depth data management, integration and implementation experience enables us to expertly review existing data policies, define appropriate strategies and create scalable solutions designed to match each client’s unique needs. We operate as an extension to an in-house team, supporting our customers every step of the way from project kick off, through ‘go-live’ and beyond. The 99h 24/7 support team is always on hand to help. In return, our customers achieve operational excellence, improved efficiency & productivity – to realise substantial savings, together with a clear competitive advantage in a constantly changing and challenging world.

Your Data

Due to current regulation pressures, many financial firms are turning to external data vendors to improve their entity data quality and operations efficiencies. 99H Client Lifecycle Management already has existing connections to some of the industry data utilities such as Omgeo ALERT and Markit kyc.com and to data vendors such as Thomson Reuters Verified Entity Data as a Service, Dun & Bradstreet, LexisNexis Bridger Insight XG and Bureau Van Dijk Orbis. Our platform capabilities will ensure any data brought into the system from external providers or through user entry is fully recorded with provenance, and all data is run through the business rules to ensure quality and adherence to your policies.

We know that your data is key to driving your business strategy and growth. 99H CLM’s data model is designed with an understanding of the domain in which it will operate. It can be configured to match your specific business model and contains legal entity focused information with task and audit data. Consequently, you will have access to a powerful, detailed data set that can be mined for the relevant information required to make insightful business decisions or to assess the impact of new regulations on your existing client base.

Your Business

You don’t want to re-engineer your business process to fit in with a software solution. Therefore, 99H Client Lifecycle Management is designed as a flexible modular platform; where you can invest in the elements of the platform that solve your business needs. The platform can interface with a broad range of internal systems to plug in at the appropriate point, for receiving information and distributing your client data within the company. It can be provided as a pure integration layer tool to help you with your connectivity to internal or external data sources (99H Connectivity) or as a fully deployed end to end system. The configurable workflows can be designed to fit with your team structure and task flow; to ensure a seamless experience as your team’s transition onto the platform.

Working with you:

With data management, integration and implementation experience, we can work with you to review your data policies, define the strategy and develop a solution to fit the business needs. As an extension to your in-house team, we can help steer the project from the start, through to go-live and beyond.